1. How can I get a quotation?
You can submit the "Inquiry form" in every product page to submit your product inquiry or via Contact Us page, or you can email to email@example.com with product, specification and quantity, we will handle it and provide the quotation as soon as possible.
2. How long will it take to receive your quotation?
Usually within 1 - 2 business days.
3. How can I get more information about specific product?
You can search it by entering the product name or item No. or Formula(M.F.) into the search box. You can also email to firstname.lastname@example.org for more information.
4. How can I place an order?
You can send us your purchase order via email to email@example.com, or email us with product name, specification, quantity, your billing & shipping address and your contact number.
5. What kind of payment do you accept?
ACH/Wire Transfer is preferred, pay to our company account(Beneficiary Account Name: ALB Materials Inc). Payment via wire transfer, PayPal, Credit Card(VISA, MasterCard or American Express) or Check are accepted, and corporate PO is also acceptable. Our terms are payment in advance. For some company's purchase order, we could accept payment on receipt or NET 30 days.
6. What is your lead-time after I place a purchase order?
Within 1 week if we have inventory. If need to arrange production, normally 3-4 weeks. If the order quantity is larger than the temporary stock or need production, it may take a longer time, and we will indicate it in our quotation.
7. What is your MOQ?
It depends on the product. We will indicate the MOQ in our quotation.
8. Can I obtain a copy of the MSDS (Material Safety Data Sheet)?
9. Can I get a certificate of analysis(COA)?
Yes, you can. Please e-mail at firstname.lastname@example.org with the product name and batch number for it.
10. Do you have a distributor in other countries?
ALB Materials Inc have some distributors currently. Please contact our sales department for more information. We can also ship the product to you directly and we are familiar with the international transportation.
11. What's your warranty policy?
ALB Materials Inc warrants to the buyer, for a period of thirty (30) days after the materials delivered(based on tracking records), that its products meet the specifications expressly defined in writing as find in its catalog, certificates of analyses, or written proposals prepared by and authorized by ALB Materials Inc or ALB's representative. ALB Materials Inc does not guarantee any end-use results for any of its products.
All orders can be accepted for refund or replacement if the products cannot meet the specifications of COA or written proposals prepared by and authorized by ALB Materials Inc or ALB's representative. Detection data have to be provided to our technical team.
Products cannot be returned without prior authorization from ALB Materials Inc. Please contact our Customer Service department for return shipping instructions.